At CARTOSELLZ TRADERS PRIVATE LIMITED, we are committed to customer satisfaction. This policy outlines the conditions for returns, replacements, and refunds.
1. Return Eligibility
You may request a return for the following reasons:
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Damaged item delivered
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Wrong item received
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Defective or malfunctioning product
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Missing accessories or parts
The request must be made within 7 days of delivery.
2. Conditions for Returns
To qualify:
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Product must be in unused condition
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Original packaging, box, bill, manuals, and accessories must be intact
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Serial numbers must match the delivered item
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Physical damage caused after delivery is NOT eligible
3. Non-Returnable Items
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Opened headphones/earphones due to hygiene reasons
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Damages caused by customer
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Software-activated products
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Products without original packaging
4. Replacement Policy
Once inspected and approved:
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A replacement will be issued for the same model
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If unavailable, store credit or refund may be provided
5. Refund Criteria
Refunds will be processed when:
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Returned product passes quality checks
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Order is cancelled before dispatch
Refund method:
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Original payment method (UPI/Card/NetBanking)
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5–7 business days for completion
6. Order Cancellation
Orders can be cancelled before shipping.
Once shipped, cancellation is not allowed; you may request a return after delivery.
7. Customer Support
For returns, replacements, or refunds:
Email: cartosellztraderspvtltd5874@gmail.com
Mobile: +91 88982 54765